Refund policy

Our 30-day return policy allows you to request a return within 30 days of receiving the last item in your order.

To be eligible for a return, the item must be in the same condition in which you received it. It must be sealed, unopened, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can submit a request directly through your customer account or contact us at info@skiniqa.it. Returns should be sent to the following address:

Via Camillo Prampolini 12, 20158 Milan (MI), Italy.

If your return is accepted, we will send you instructions on how and where to ship your package. Items sent back without a prior return request will not be accepted. Return shipping costs are the responsibility of the customer. No restocking fees apply.

If you have any questions about returns, you can contact us at any time at info@skiniqa.it.

Cancellations You may request to cancel your order until it has been fulfilled. To initiate a cancellation, log in to your customer account or contact us a info@skiniqa.it.

Damages and issues
Please inspect your order upon receipt and contact us immediately if you find defects or damage or if you received the wrong item. This will allow us to assess the issue and resolve it.

Exceptions / non-returnable items
Unfortunately we cannot accept returns of promotional items or gift cards.For hygiene reasons, returns of cosmetic and skincare products that have been opened or used cannot be accepted. If you have questions or concerns about a specific item, please contact us.

Exchanges
The fastest way to ensure you receive what you want is to return the item you received and, once the return is accepted, purchase the new item separately.

14-day cooling-off period for the European Union If the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item, for any reason and without providing any justification. If the deadline falls on a Saturday, Sunday, or public holiday, it is automatically extended to the next working day.

To exercise your right of withdrawal, you can submit a request directly through your customer account or contact us at info@skiniqa.it.

As stated above, the item must be in the same condition in which you received it. For hygiene reasons, opened or used cosmetic and skincare products cannot be returned.

Refunds
As soon as we receive and inspect your return, we will notify you to let you know whether the refund has been approved. If approved, you will automatically receive your refund through your original payment method within 14 days of receiving the returned goods. Please note that it may take some additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since the refund was approved, please contact us at info@skiniqa.it.